Terms and Conditions
While we strive to have everything we have available sometimes due to weather, an issue with propagation, or we just miss counted we will come up short on certain items. When this occurs we will if the customer approves in advance substitute another variety for the one we are out of.
In order in help insure your place in line we do require a 50% deposit on all orders with the balance due before shipment. Customers wishing to receive a full refund will need to tell us 30 days before shipment date. If we hold your order and pass over someone else and then you want to cancel a few days before we ship you can expect to loose part of your deposit. Now if you have an extreme situation we may exempt you from the penalty at our option.
Once your order leaves our farm it becomes your responsibility. We cannot be responsible for lost shipments or bushes damaged in transit. This will be something between you and the delivery service. We will gladly provide you with any of the necessary documentation to help. Sometimes things get mixed up or labeled incorrectly and the wrong bushes are sent. Notify us immediately and we will replace the order with the correct product. We will need to get the ones we already shipped to you returned first. We will pay the return shipping charges if we are the ones at fault. If you change your mind after we have shipped and want something different you will need to pay the return shipping charges.
The only guarantee we make is your bushes will be of good quality and ready for planting. Inspect your order upon receiving it to be sure everything is fine. While we do not make cash refunds on orders received we will gladly replace any poor quality plants that may have been shipped by accident. We will make no adjustments on orders if you do not inform us of a problem within 5 days of receiving your order.
If you decide to order from our mixed option these are bushes that for whatever reason have lost there labels and we are unable to identify the cultivar. There is no difference in the quality of the bushes it's just we are not sure what the variety is. The price is only less because of the labeling issue. You might get all the same variety or a mixture of different bushes.
There are no other guarantees other than those stated here. We try to lay everything out so there are no surprises for you the customer.
In order in help insure your place in line we do require a 50% deposit on all orders with the balance due before shipment. Customers wishing to receive a full refund will need to tell us 30 days before shipment date. If we hold your order and pass over someone else and then you want to cancel a few days before we ship you can expect to loose part of your deposit. Now if you have an extreme situation we may exempt you from the penalty at our option.
Once your order leaves our farm it becomes your responsibility. We cannot be responsible for lost shipments or bushes damaged in transit. This will be something between you and the delivery service. We will gladly provide you with any of the necessary documentation to help. Sometimes things get mixed up or labeled incorrectly and the wrong bushes are sent. Notify us immediately and we will replace the order with the correct product. We will need to get the ones we already shipped to you returned first. We will pay the return shipping charges if we are the ones at fault. If you change your mind after we have shipped and want something different you will need to pay the return shipping charges.
The only guarantee we make is your bushes will be of good quality and ready for planting. Inspect your order upon receiving it to be sure everything is fine. While we do not make cash refunds on orders received we will gladly replace any poor quality plants that may have been shipped by accident. We will make no adjustments on orders if you do not inform us of a problem within 5 days of receiving your order.
If you decide to order from our mixed option these are bushes that for whatever reason have lost there labels and we are unable to identify the cultivar. There is no difference in the quality of the bushes it's just we are not sure what the variety is. The price is only less because of the labeling issue. You might get all the same variety or a mixture of different bushes.
There are no other guarantees other than those stated here. We try to lay everything out so there are no surprises for you the customer.